If I have a question, how can I contact you?
A: KM Fantasy proudly provides excellent customer service and support. For questions and general inquiries, please email
or call 855-557-5700 To place an order, please call 855-557-8500. To speak to a customer service representative, please call 855-557-5700.
What do I do if I received a damaged package?
A: For instructions, please email
or call 855-557-5700.
Where can I send customer feedback?
A: We would love to hear about your shopping experience. Please send all customer feedback to
. Please note that we may use your feedback in our materials, but will remove your last name.
Will I be charged sales tax?
A: If the items are shipped within California you will be charged sales tax.
What’s the status of my order?
A: You can view the status of your order in you account. Click here to view your account now.
Can I track my order?
A: Yes, orders are shipped via UPS and you can obtain your tracking number by vewing your order. Click here to view your account and order history now.
What are my shipping options:
A. Click Here to read our shipping policy.
What is your return policy?
A. Click Here to read our return policy.
How can I enter your raffle?
A: Enter our raffle for a chance to win a $25.00 online credit. A new winner is selected every two weeks. You will automatically be entered when you register on our site. After registering, your account must show activity within the previous six months to be eligible to win. Login to your account, make an online purchase, “Like” a product on our site, or provide a testimonial online. You can win up to 2 times per year. Raffle winners will be notified by email and will be provided a redemption code to use in-store or online.
Why should I register on the site?
A: When you register with KarenMichelle.com you will get updates on events, news, specials, new arrivals and announcements. Also, when you register you will be entered in our raffle. In addition, you will be able to view and track orders, update your payment information and manage your account.